FAQs

 

When I need the services of a restoration company, who do I call?

Please call us first at 1-888-665-6775 to minimize damage.

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Is Okanagan Restoration Services insurance approved?

Yes! We are an all-trades certified, fully insurance approved restoration company. Our work is 100% guaranteed.

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How do I know the work I need done will be done to my satisfaction?

Simple. All work done by Okanagan Restoration Services carries a 2-year guarantee. If you’re not 100% satisfied with the work done, or if down the road it becomes an issue, all you have to do is call and we’ll ensure your problem is fixed. We stand by our work.

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What happens to the non-restorable items?

Your Restoration Contractor can list all items that are damaged beyond restoration and supply this list to you and your adjuster. In certain special cases this may change; however, your adjuster will be able to let you know if this is the case. Once this is completed and approved we will ask for permission to dispose of the items. Prior to disposing of these items we will require you to sign an authorization form. Any perishable items, such as food items, are listed and disposed of immediately.

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How do I know what items were removed from my home?

All items being removed are listed on an Inventory Control Sheet.

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Will there be changes to the schedule/timeline?

It is normal for the project schedule to adjust slightly as the job progresses. There are often unforeseen challenges or changes that arise during the repairs that will affect the speed and dates of completion.

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Who authorizes repairs?

You as the property owner authorize repairs and we will furnish you with an authorization form to complete prior to initiating any work.

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"I would like to take this opportunity to express my gratitude for all the hard work and masterful organization that Okanagan Restoration displayed. You can not imagine how traumatic this flood was to me in the beginning. I never thought that it would ever be right again. From my first phone call it was like calling an ambulance. Quick and efficient response. Everyone of your staff was hardworking and meticulous and went out of their way to create the least amount of disruption and inconvenience as possible. I truly can not believe how clean you kept the work site. I wanted to give you a report card to let you know how you performed. 1) Communication 10 out of 10 (Thanks Laura...Daily update that was great I truly felt I was part of the project) 2) Quality of Workmanship 10 out of 10 (I am delighted to say the least) 3) Accomodating...another 10 out of 10 (Laura thanks for that last minute flooring change, you were all over that in seconds and pulled it off. Big smile on my face on that part) 4) Cleaning..a Huge 10 out of 10 (Thank you!!! It made a very dark time and turned it into a Sunny Day) 5) Qulaity of Staff 10 out of 10 (Thanks Grant!! You did a Superior Job. I still can't believe you pulled it off) 6) Project Management 10 out of 10 (Thanks Gary, another Superior Job. I feel guilty that my place is twice as nice as when this whole thing happened) 7) Overall Job 10 out of 10 Everything from the movers to the Trades people. I applaud you. Looks like a perfect 10 out of 10 score to me. If you are looking for a recommendation in the future please allow me to sing your accolades. I think I was extremely lucky when I chose Okanagan Restoration. Now I know differently, that there was no luck involved, you are just a Superior Company in All Aspects. Thank You"

Laurie Robinson
Kelowna, BC

© 2018 Okanagan Restoration Services Ltd. All Rights Reserved.

24/7 EMERGENCY LINE: 1-888-665-6775

Kelowna Office
250-491-0224
Vernon Office
250-542-3470
Penticton Office
250-487-1289