FAQs

 

When I need the services of a restoration company, who do I call?

Please call us first at 1-888-665-6775 to minimize damage.

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Is Okanagan Restoration Services insurance approved?

Yes! We are an all-trades certified, fully insurance approved restoration company. Our work is 100% guaranteed.

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How do I know the work I need done will be done to my satisfaction?

Simple. All work done by Okanagan Restoration Services carries a 2-year guarantee. If you’re not 100% satisfied with the work done, or if down the road it becomes an issue, all you have to do is call and we’ll ensure your problem is fixed. We stand by our work.

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What happens to the non-restorable items?

Your Restoration Contractor can list all items that are damaged beyond restoration and supply this list to you and your adjuster. In certain special cases this may change; however, your adjuster will be able to let you know if this is the case. Once this is completed and approved we will ask for permission to dispose of the items. Prior to disposing of these items we will require you to sign an authorization form. Any perishable items, such as food items, are listed and disposed of immediately.

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How do I know what items were removed from my home?

All items being removed are listed on an Inventory Control Sheet.

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Will there be changes to the schedule/timeline?

It is normal for the project schedule to adjust slightly as the job progresses. There are often unforeseen challenges or changes that arise during the repairs that will affect the speed and dates of completion.

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Who authorizes repairs?

You as the property owner authorize repairs and we will furnish you with an authorization form to complete prior to initiating any work.

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"Just wanted to drop you a note to say how happy we are with the service you and your company provided to us. The initial phone call to say we had water leaking out of our furnace on the basement floor brought your crew here within one half hour and that clean up was quick and efficient. The next morning you were here and did a great job pin pointing the problem and finding a solution for it. We appreciated the efforts to get a new furnace installed right away as it was our source of heat. Next the guys came and cut out the drywall, and then after the clean up your crew came in and replaced the drywall and did a great job of that. The painter gave us some great suggestions and the end result was much appreciated. Finally your carpenter was here to finish replacing shelves and mouldings. What we appreciated was your willingness to go the extra step for us and to make sure the job was well done. We would and will recommend your company to our friends and you will understand that I hope we never have to see you again in these circumstances, but would not hesitate to call you if we needed to. Thanks again."

Dave & Marit Main
Vernon, BC

© 2018 Okanagan Restoration Services Ltd. All Rights Reserved.

24/7 EMERGENCY LINE: 1-888-665-6775

Kelowna Office
250-491-0224
Vernon Office
250-542-3470
Penticton Office
250-487-1289