FAQs

 

When I need the services of a restoration company, who do I call?

Please call us first at 1-888-665-6775 to minimize damage.

btn_top div_blue

Is Okanagan Restoration Services insurance approved?

Yes! We are an all-trades certified, fully insurance approved restoration company. Our work is 100% guaranteed.

btn_top div_blue

How do I know the work I need done will be done to my satisfaction?

Simple. All work done by Okanagan Restoration Services carries a 2-year guarantee. If you’re not 100% satisfied with the work done, or if down the road it becomes an issue, all you have to do is call and we’ll ensure your problem is fixed. We stand by our work.

btn_top div_blue

What happens to the non-restorable items?

Your Restoration Contractor can list all items that are damaged beyond restoration and supply this list to you and your adjuster. In certain special cases this may change; however, your adjuster will be able to let you know if this is the case. Once this is completed and approved we will ask for permission to dispose of the items. Prior to disposing of these items we will require you to sign an authorization form. Any perishable items, such as food items, are listed and disposed of immediately.

btn_top div_blue

How do I know what items were removed from my home?

All items being removed are listed on an Inventory Control Sheet.

btn_top div_blue

Will there be changes to the schedule/timeline?

It is normal for the project schedule to adjust slightly as the job progresses. There are often unforeseen challenges or changes that arise during the repairs that will affect the speed and dates of completion.

btn_top div_blue

Who authorizes repairs?

You as the property owner authorize repairs and we will furnish you with an authorization form to complete prior to initiating any work.

btn_top
 

"I really appreciate the service I received from all the Okanagan Restoration team, from the Project Manager, along the line to the girls who cleaned up today. I was notified ahead of time when the workers were coming, either by the office or the person himself. I knew who was coming and what their job was. I was often asked for my opinion as the project progressed. When someone arrived for the first time, they would take the time to introduce themselves and remind me of their job. My biggest concern was my dogs, who have no traffic sense if they escaped from the yard. All the workers were careful to close the gate after they came in or left and I didn't have to worry about the dogs getting out. Actually, one day one of them preferred the company of one of the workers. When I called her to go for a walk, she was busy begging for pieces of his doughnut. Although the whole (double) septic back up was a nightmare, Okanagan Restoration did their best to make my life a little easier. I love the final result. Sincerely, "

Margaret Svoboda
Okanagan Falls, BC

© 2018 Okanagan Restoration Services Ltd. All Rights Reserved.

24/7 EMERGENCY LINE: 1-888-665-6775

Kelowna Office
250-491-0224
Vernon Office
250-542-3470
Penticton Office
250-487-1289