FAQs

 

When I need the services of a restoration company, who do I call?

Please call us first at 1-888-665-6775 to minimize damage.

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Is Okanagan Restoration Services insurance approved?

Yes! We are an all-trades certified, fully insurance approved restoration company. Our work is 100% guaranteed.

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How do I know the work I need done will be done to my satisfaction?

Simple. All work done by Okanagan Restoration Services carries a 2-year guarantee. If you’re not 100% satisfied with the work done, or if down the road it becomes an issue, all you have to do is call and we’ll ensure your problem is fixed. We stand by our work.

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What happens to the non-restorable items?

Your Restoration Contractor can list all items that are damaged beyond restoration and supply this list to you and your adjuster. In certain special cases this may change; however, your adjuster will be able to let you know if this is the case. Once this is completed and approved we will ask for permission to dispose of the items. Prior to disposing of these items we will require you to sign an authorization form. Any perishable items, such as food items, are listed and disposed of immediately.

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How do I know what items were removed from my home?

All items being removed are listed on an Inventory Control Sheet.

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Will there be changes to the schedule/timeline?

It is normal for the project schedule to adjust slightly as the job progresses. There are often unforeseen challenges or changes that arise during the repairs that will affect the speed and dates of completion.

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Who authorizes repairs?

You as the property owner authorize repairs and we will furnish you with an authorization form to complete prior to initiating any work.

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"You guys are incredible! Our house has never been so clean. This is a belated thank you for your quick and well organized response to our silica dust problem last month. It was almost overwhelming to suddenly have 10 people here cleaning our house, but everyone was so respectful and helpful with all of our questions that it made the whole experience much easier for us to absorb. Every individual that was here was very pleasant to talk to, and that goes miles for our ability to recommend you and Okanagan Restoration to everyone we tell our little story to. Please say hi, with a big thank you, to all your staff for us."

Ron & Karen Beals
Salmon Arm, BC

© 2018 Okanagan Restoration Services Ltd. All Rights Reserved.

24/7 EMERGENCY LINE: 1-888-665-6775

Kelowna Office
250-491-0224
Vernon Office
250-542-3470
Penticton Office
250-487-1289